Overview

The Property Guide is the source of truth for everything you've ever written about a property — Wi-Fi instructions, dishwasher quirks, local recommendations, parking rules, checkout protocol. Every guide section is one record. The guest stay portal renders the guide directly; the Welcome PDF generates from it; the Arrival Guide is a pinned subset of it.

If a piece of information about your property exists, it lives in the Property Guide.

How it works

Sections

Each guide entry is a section. Sections have:

  • A title — short label (e.g. "Parking")
  • A section type — controls how it renders. House rules, welcome, access notes, plain markdown, and a handful of other typed sections all have specialized layouts.
  • A body — the content. Most sections support markdown.
  • A visibility — who can see this section. See per-section visibility.
  • A pinned-to-my-stay flag — whether this section shows up on the guest's My Stay tab. See Arrival Guide pinning.
  • A sort order — drag-to-reorder within a group.

Groups

Sections are organized into groups (Arrival, In Stay, Departure, etc.) so the editor stays scannable and you can use the per-group "+ Add" button to drop a new section into the right place.

Where the guide shows up

  • Guest stay portal → About this stay → Guide — the full guide, filtered by visibility.
  • Guest stay portal → My Stay — only sections pinned to My Stay (the Arrival Guide).
  • Welcome PDF — generated from the guide for hosts who want a physical handout.
  • AI agent context — feeds your guide into AI responses for that property (Host and Portfolio plans).

Editing

See Property Guide editor for the editor mechanics (per-group Add, section_type field, edit-form behavior).

Limits and requirements

  • Plan: Property Guide is on every plan. Plan tier governs how many properties you can host but not how many guide sections per property.
  • Markdown: Plain markdown sections support a tight allowlist — links, lists, bold, https-only images. No raw HTML, no scripts.
  • Per-stay overrides: A specific reservation can override one or more guide sections. See per-stay overrides — overrides don't mutate the property guide itself.

FAQ

Where did the standalone Guide tab go?

It was folded into About this stay → Guide on the guest portal. Guests still see the full guide; it just lives one level down. The pieces you want surfaced during the trip are pinned to My Stay. See Arrival Guide pinning.

What's the difference between a guide section and a per-stay override?

The guide section is the property default. Every reservation starts from it. A per-stay override changes one section for one reservation only without mutating the property default.

How do I add a one-off note for a single guest?

Use a per-stay override on the relevant section, or send a direct message. Don't edit the property guide for a one-off — every future stay will see it.

Why is the section_type field important?

It controls layout. A house_rules section renders as a numbered list with policy framing. A welcome section renders with rich markdown and a warm tone. A plain markdown section renders as-is. Picking the right type makes the guest portal feel native.

Can the AI agent read my guide?

Yes — the AI agent grounds answers in the property guide for AI Draft and ad-hoc queries. The visibility filter still applies — host-only sections don't leak to guests through AI.