Overview

Each Property Guide section has a visibility setting that controls who can see it. Three values:

  • both — host and guest see the section
  • host_only — only the host sees it (internal notes, operations playbook)
  • guest_only — guests see it but it's hidden from the host's portal

Most sections are both. Use the other two when the audience genuinely diverges.

How it works

Setting visibility

In the property guide editor, every section has a visibility dropdown. Pick the value, save, done.

When to use host_only

Internal information that helps you operate the property but a guest never needs. Examples: vendor phone numbers, alarm bypass procedure, supply restock vendors, security camera passwords. Filing these in the Property Guide (instead of a sticky note) keeps them with the property and travels with your team.

When to use guest_only

The reverse — guest-facing information you've codified once and don't want cluttering your own working view. Examples: a long-form welcome letter you'd skim past on your own dashboard but the guest reads end-to-end, or detailed pet rules a guest needs but your team doesn't re-read.

In practice this is the least-used setting; most things you'd write are both.

When to use both

Default. Use both unless you have a specific reason to hide the section from one side.

What this does NOT control

  • Whether the section is pinned to My Stay — that's a separate flag. A both section can be pinned or unpinned independently.
  • Audience on access slots — slot audience (guest, cleaner, maintenance, all) is on the Access Packs surface, not the Property Guide. See access overview.
  • AI agent grounding — host_only sections are excluded from AI Draft for guest threads but included for host-side AI queries.

Limits and requirements

  • Plan: Per-section visibility is on every plan.
  • No history per section — toggling visibility doesn't notify the guest. If you change a section from host_only to both mid-stay, the new visibility takes effect the next time the guest opens the portal.

FAQ

What's the difference between host_only and an internal note?

Host_only is still part of the property guide — it just doesn't render on the guest portal. Internal notes are a separate concept on the reservation (one-off, not property-level).

Can a guest_only section be pinned to My Stay?

Yes — visibility and pinning are independent. A guest_only pinned section appears on the guest's My Stay tab and is hidden from the host's guide view.

Why hide things from yourself?

Mostly for long-form content you've written for the guest that you don't need to re-read every time you check the property. It's a focus tool, not a security tool — your team can still flip the visibility back if they need to read the content.

Does AI Draft respect visibility?

Yes. AI Draft for a guest thread only grounds in both and guest_only sections. AI Draft for a host-to-team thread can ground in host_only too. The AI never leaks host-only content to guests.

Can I bulk-change visibility on many sections?

No — visibility is per-section. If you're rewriting your guide structure, do it section-by-section in the editor.