Overview
Each guest who accepts an invitation has a profile visible to you. The profile includes their contact information and a history of their stays at your properties. You can view and reference this information at any time.
How it works
- Navigate to the Guests section of any property.
- Click on a guest's name to open their profile.
- You see their name, email address, and a list of all stays at your properties (active, upcoming, and past).
The guest profile pulls from the information the guest provided when they created their Valzotra account. Hosts cannot edit a guest's personal details — only the guest can update their own name and email.
You can add internal notes or tags to a guest's profile for your own reference. These are visible only to you and your team, not to the guest.
FAQ
Can I see a guest's stays at other hosts' properties? No. You can only see stays at properties you own. Each host's data is isolated.
Can I edit a guest's name or email? No. Guests manage their own account information. If a guest's email changes, they update it from their own account settings.
Is guest profile data deleted when a stay ends? No. The guest's profile and stay history are preserved after a stay ends. You can view past stays and messages at any time.
Can my team members see guest profiles? Team members with access to a property can see the guest profiles for that property. Access depends on the team member's role and property assignments.