Overview

After creating a damage claim, you can update its details, add or remove issues, and upload additional photos. You can also delete claims and individual issues when they are no longer needed. Deletion is permanent and removes associated attachments from storage.

How it works

Editing a claim

  1. Open the claim from the Damage list.
  2. Update the claim-level fields: title, description, or linked reservation.
  3. Save your changes.

Changes to the claim header do not affect individual issues. Each issue is updated independently.

Editing an issue

  1. Open the claim and navigate to the specific issue.
  2. Update the issue fields: title, description, location, severity, or estimated cost.
  3. Save your changes.

You can add new photos to an issue or remove existing ones. Removing a photo deletes it from storage permanently.

Adding issues to an existing claim

  1. Open the claim detail page.
  2. Click Add Issue to create a new damage item within the existing claim.
  3. Fill in the issue fields and optionally attach photos.
  4. Save.

Deleting an issue

  1. Open the claim and navigate to the issue you want to remove.
  2. Click Delete Issue.
  3. Confirm the deletion.

Deleting an issue permanently removes it and all of its attached photos from storage. This action cannot be undone.

Deleting a claim

  1. Open the claim detail page.
  2. Click Delete Claim.
  3. Confirm the deletion.

Deleting a claim permanently removes:

  • The claim record itself
  • All issues within the claim
  • All photos attached to those issues

This action cannot be undone. If you need to preserve the documentation but no longer want to actively track the claim, consider closing it instead of deleting it (see Damage Claim Status).

Audit logging

Edits and deletions are recorded in the audit log with the user, timestamp, and action performed. This provides a trail of who made changes to damage records and when.

Limits & requirements

  • All team members with access to the property can edit claims and issues on that property.
  • Deleting a claim or issue is permanent and cannot be undone.
  • Deleting an issue removes its photos from storage.
  • Deleting a claim removes all issues and all photos within it.
  • Edits and deletions are audit-logged.
  • An active paid subscription is required to edit or delete damage records.

FAQ

Can I recover a deleted claim? No. Deletion is permanent. Both the claim data and all associated photos are removed from storage. If you are unsure, close the claim instead.

Can I move an issue from one claim to another? No. Issues belong to a single claim. If you need to associate a damage item with a different claim, create a new issue on the target claim and delete the original.

Does editing a claim change its status? No. Editing the title, description, or issue details does not change the claim status. Status changes are a separate action (see Damage Claim Status).

Who can delete a damage claim? Any team member with access to the property can delete claims. Deletions are audit-logged with the user and timestamp.