Overview

Photos are the strongest evidence you can include in a damage claim. Valzotra lets you attach photos to each individual issue within a claim, keeping documentation organized by specific damage item rather than lumped together at the claim level.

How it works

Uploading photos

You can attach photos at two points:

  1. During claim creation -- the damage form includes a photo upload field on each issue. Select one or more files and they are uploaded after the claim is submitted.
  2. After creation -- open an existing claim, navigate to a specific issue, and add photos from the issue detail view.

When you upload a photo:

  1. The browser compresses the image to reduce file size while preserving quality.
  2. The compressed file is sent to the server and validated (format, size).
  3. The photo is stored in Valzotra's secure storage, organized by tenant, claim, and issue.
  4. A thumbnail is generated for display in the dashboard.

Viewing photos

Photos appear in the issue detail view within a claim. Each photo shows a thumbnail that you can click to view at full resolution. Photos are served through time-limited signed URLs that expire and are automatically refreshed.

Organizing photos

Photos are attached to individual issues, not to the claim as a whole. This keeps your documentation structured:

  • Issue A: Broken window -- photos of the broken glass, the frame damage
  • Issue B: Stained carpet -- photos of the stain from multiple angles

This organization makes it straightforward to reference specific damage items when communicating with insurance providers or booking platforms.

Limits & requirements

  • Supported formats: JPEG, PNG, and WebP.
  • Maximum file size: 2 MB per photo after compression. The browser compresses images before upload.
  • Photos are stored in Supabase Storage with tenant isolation. Your photos are not accessible to other organizations.
  • There is no hard limit on the number of photos per issue, but upload counts are subject to your plan's monthly upload limit.
  • Signed URLs for viewing photos expire periodically and are re-generated automatically.
  • An active paid subscription is required to upload photos.

FAQ

What happens to my photos if I downgrade my plan? Your existing photos remain stored and accessible. However, if you hit your plan's upload limit, you will not be able to upload new photos until the limit resets.

Can I download my damage photos? Yes. You can view and save photos from the issue detail view. The full-resolution image is accessible through the signed URL.

Are photos included if I delete an issue? No. Deleting an issue removes its associated photos from storage. If you need to preserve the photos, download them before deleting the issue.

Can guests see my damage photos? No. Guests see only a simplified claim status (under review, resolved, or closed) through the guest portal. They cannot view photos, cost estimates, or issue details.