Overview

Creating a guest checklist lets you build a structured list of items for guests to review or acknowledge. You choose the property, add items, and assign the checklist to specific guests or all guests at the property.

How it works

  1. Navigate to the Guest Checklists section of the property.
  2. Click Create Checklist.
  3. Enter a name for the checklist (e.g., "House Rules," "Check-In Instructions," "Pool Safety").
  4. Add items to the checklist. For each item, choose the type:
    • Acknowledgment — The guest must check this item off to mark it complete. Use this for house rules, safety warnings, or anything you need confirmed.
    • Informational — The item is displayed for the guest to read but does not require an action. Use this for helpful tips or reference information.
  5. Choose the assignment: assign to a specific guest (by selecting from your guest list) or to all guests at the property.
  6. Click Save to publish the checklist.

Once published, the checklist appears in the assigned guest's dashboard. You can edit the checklist after creation — add, remove, or reorder items as needed.

Limits & requirements

  • Requires the Host or Portfolio plan.
  • The property must have at least one guest with an active or upcoming stay for assignment.
  • There is no limit on the number of checklists per property or items per checklist.

FAQ

Can I reuse a checklist for different stays? You can assign the same checklist to multiple guests. If you want to use the same structure for future stays, you can create the checklist once and assign it to new guests as they are invited.

Can I edit a checklist after a guest has started it? Yes. You can add or modify items. If a guest has already acknowledged an item that you then change, their acknowledgment status for that item may reset depending on the nature of the change.

Can I assign different checklists to different guests at the same property? Yes. You can create multiple checklists and assign each one to specific guests. A guest at your property might receive one checklist for house rules and a separate one for pool safety, for example.

What happens if I delete a checklist? The checklist is removed from the guest's dashboard. Any acknowledgment records are preserved in your historical data.